Can we answer your query before contacting us?
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How can I ensure that I am safe when gambling
Ensuring safety while gambling requires mindful and disciplined actions. Here are essential tips:
- Set Limits: Establish a budget and time limit for your gambling activities and adhere strictly to them.
- Understand the Rules: Know the rules and odds of the games you play to make informed decisions.
- Utilize Tools: Leverage self-exclusion tools and programs to manage your gambling activities effectively.
- Avoid Chasing Losses: Recognize when to stop, especially after consecutive losses, to prevent further financial strain.
- Balance Activities: Diversify your leisure activities to prevent gambling from becoming a solitary focus.
- Seek Help: Be proactive in seeking professional help if you or someone you know is at risk of developing a gambling problem.
- Monitor Behavior: Regularly review your gambling habits and watch for signs of problematic behavior such as increased spending or stress.
By adopting these practices, you can enjoy gambling responsibly and safeguard your well-being.
You can find more safer gambling tips here.
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How do I file a complaint against a gambling business?
If you are not satisfied with the services provided by a gambling operator or you need to file a complaint, you may escalate the issue to the National Betting Authority. You can use one of the following ways to submit your complaint:
- Provide a detailed description of your complaint and send it via email to complaints@nba.gov.cy, or mail a letter to the Authority’s offices. Include all relevant documents and evidence you believe will assist in the examination of your complaint.
- Fill in the form provided here.
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How do I report illegal betting or other illegal activities?
If you suspect any illegal gambling activities or encounter premises or websites operating without a license from the National Betting Authority, please report it directly to the Authority. You can do so by calling +357 22881800 or by emailing complaints@nba.gov.cy. The NBA will promptly address the issue. Alternatively, you can fill out the form provided below to submit your report.
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How can I verify that a gambling business is licensed?
All companies licensed by the National Betting Authority (NBA) to provide online betting services are:
- Listed on the NBA’s official website. You can view the full list here.
- Required to display the NBA logo prominently on their website or betting premises. They must also include a link to the NBA’s website and a statement confirming that they are licensed by the NBA.
If you are in doubt, it is better to contact us by filling the form below or calling us at +35722881800.
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